Standard Operating Procedure (SOP)
1. Purpose
This Standard Operating Procedure (SOP) establishes the guidelines, responsibilities, conduct, and service standards for Home Nurses associated with 2080 Home Care.
The objective is to ensure:
Safe and compassionate patient care
Professional conduct
Hygiene and infection control
Timely and reliable service
Respectful interaction with patients and families
2. Scope
This SOP applies to:
Patient care attendants
Elderly care assistants
Bedridden patient caregivers
Post-hospitalization care providers
Home nursing support staff
Full-time, part-time, and live-in home nurses registered with 2080 Home Care
3. Eligibility Requirements
Every home nurse/caregiver must:
Be medically fit for caregiving duties
Submit valid identity and address proof
Provide recent photograph
Undergo background verification wherever applicable
Have basic knowledge of patient care and hygiene
Be physically and mentally capable of caregiving responsibilities
Maintain professional and respectful behavior
4. Reporting & Duty Timings
Home nurses must:
Report on time according to assigned schedule
Inform the client and company in advance in case of delay or emergency
Not leave duty without proper information
Follow assigned shift timings strictly
For live-in caregivers:
Respect household rules and privacy
Maintain discipline inside client premises
5. Duties and Responsibilities
A. Basic Patient Care
Home nurse/caregiver may assist with:
Daily patient support
Mobility assistance
Feeding assistance
Changing clothes
Toileting assistance
Bedridden patient support
Monitoring patient comfort
B. Elderly Care Assistance
Caregiver may:
Assist senior citizens with walking and movement
Help with meals and hydration
Provide companionship and emotional support
Assist with routine daily activities
C. Hygiene & Cleanliness
Home nurse/caregiver shall:
Maintain personal hygiene
Wash hands regularly before patient handling
Maintain cleanliness of patient surroundings
Assist with bathing and grooming if assigned
D. Medication Assistance
Caregiver may:
Remind patients regarding medicines as instructed by family/doctors
Caregiver must NOT:
Prescribe medicines
Change dosage
Administer injections or medical procedures unless specifically qualified and authorized
Provide medical advice without approval from a licensed medical professional
6. Safety Guidelines
Home nurses/caregivers must:
Handle patients carefully and respectfully
Prevent falls or unsafe situations
Immediately inform family members in case of emergency
Follow instructions provided by family or medical professionals
Caregivers must NOT:
Physically or verbally abuse patients
Consume alcohol, tobacco, or drugs during duty
Share patient information publicly
Allow unauthorized persons into client premises
7. Emergency Handling Procedure
In emergencies:
Stay calm
Inform family members immediately
Contact emergency medical services if required
Inform 2080 Home Care support team
Follow instructions from family/doctors
8. Professional Conduct
Home nurses/caregivers are expected to:
Speak politely and respectfully
Wear clean and decent clothing
Maintain patient dignity and privacy
Avoid arguments with family members
Respect household customs and practices
Maintain confidentiality regarding patient condition and family matters
9. Mobile Phone Usage Policy
Personal mobile usage should be minimal during working hours
Caregivers must remain attentive to the patient
Excessive social media or entertainment usage during duty is prohibited
10. Attendance & Leave Policy
Home nurses/caregivers must:
Inform clients in advance regarding leave
Avoid repeated absenteeism
Coordinate replacement through 2080 Home Care wherever applicable
Uninformed absence may result in:
Service suspension
Removal from platform
Client complaints or penalties
11. Client Interaction Policy
Caregivers shall:
Communicate professionally with family members
Follow patient care instructions carefully
Not demand extra payments beyond agreed terms
Report disputes or misunderstandings to 2080 Home Care support
12. Confidentiality Policy
Home nurses/caregivers must keep confidential:
Patient health information
Family details
Home address
Medical records
Personal photographs/videos
Unauthorized disclosure is strictly prohibited.
13. Infection Control & Hygiene
Caregivers should:
Maintain clean uniforms/clothing
Use masks/gloves where necessary
Inform clients if suffering from contagious illness
Follow basic hygiene and sanitation practices
14. Prohibited Activities
Home nurses/caregivers must NOT:
Misbehave with patients or family members
Use abusive language
Engage in theft or misconduct
Sleep during active duty hours without permission
Record videos/photos without consent
Bring unauthorized visitors
Perform medical procedures beyond qualifications
Violation may result in immediate termination and legal action.
15. Service Limitations
2080 Home Care acts as a service platform connecting clients with home nurses/caregivers.
Clients and families are advised to:
Personally verify suitability of caregivers
Monitor patient care arrangements regularly
Verify qualifications independently wherever necessary
Consult licensed medical professionals for diagnosis and treatment
2080 Home Care does not replace hospital, emergency, or licensed medical services.
16. Complaint Resolution
Clients may report:
Negligence
Misconduct
Attendance issues
Safety concerns
Hygiene-related complaints
Complaints will be reviewed internally and appropriate action may be taken including warning, suspension, or removal.
17. Termination of Service
Services may be discontinued in cases of:
Misconduct
Patient safety violations
Repeated absenteeism
Breach of trust
Violation of SOP policies
18. Acknowledgement
All home nurses/caregivers associated with 2080 Home Care are expected to read, understand, and comply with this SOP before accepting assignments.
Issued By:
2080 Home Care Management Team
Website: 2080 Home Care
